Frequently Asked Questions

Due to the nature of our products, we are unable to accept returns. However, we are committed to ensuring your satisfaction and offer alternatives in case of any issues.

We apologize if your candle arrives damaged. In such cases, we request that you provide us with clear photos of the damaged product within 7 days of delivery. This will allow us to assess the situation and provide a suitable solution.

As per our policy, we are unable to accept exchanges for soy candles. We believe in maintaining the quality and safety of our products and appreciate your understanding.

If your candle arrives damaged, please reach out to our customer support team with clear photos of the damaged product attached. Our team will guide you through the replacement process.

While we strive for accuracy in every order, mistakes can happen. If you receive the wrong candle, please contact us immediately, and we will rectify the situation. We appreciate your patience and cooperation in ensuring your satisfaction with our products.